- DOWNLITE does not accept returns that have been used or laundered.
- All products require a Return Authorization (R/A) number prior to return shipping. Please use your 5 digit order number as your R/A.
- Products returned to DOWNLITE without an R/A number will be refused.
- DOWNLITE will accept returns up to 30 days after shipment unless the product is defective.
Please follow the steps below to expedite your return in a timely manner:
1. Put item/s that you are returning back in the original box it was shipped in. With your order number written on the outside of the box along with the word *RETURN* near the order number.
2. Return address:
8153 Duke Blvd.
Mason, Ohio 45040
Attn: eCommerce Dept.
There will be a 25% Restocking Fee deducted from your refund which will be issued upon receipt of the return.