Return Policy

Return Policy

  • DOWNLITE does not accept returns that have been used or laundered.
  • All products require a Return Authorization (R/A) number prior to return shipping. Please use your 5 digit order number as your R/A.
  • Products returned to DOWNLITE without an R/A number will be refused.
  • Returned products are subject to a 25% restocking fee.
  • DOWNLITE will accept returns up to 30 days after shipment unless the product is defective.
  • Please follow the steps below to expedite your return in a timely manner:

    1. Put item/s that you are returning back in the original box it was shipped in. With your order number written on the outside of the box along with the word *RETURN* near the order number.

    2. Please print your original form copy that was sent to you when you made your order and circle item/s that you are returning. If this form is not in the box additional charges may apply.

    3. Return address: Returns
    8153 Duke Blvd.
    Mason, Ohio 45040
    Attn: eCommerce Dept.